Privacy Policy for VerseGlow

Effective Date: October 27, 2025

At VerseGlow, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website at verseglow.shop or make a purchase from us.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

When you place an order or create an account, we collect:

• Contact Information: Name, email address, phone number, WhatsApp number
• Shipping Information: Delivery address, city, region, postal code
• Payment Information: Payment method details (processed securely through Paystack and mobile money providers)
• Account Information: Username, password (encrypted)

Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages viewed, time spent on site, links clicked, search queries
• Cookies: Small data files stored on your device (see Cookies section below)
• Location Data: General location based on IP address

Information from Third Parties

We may receive information from:

• Payment processors (Paystack, mobile money providers)
• Shipping and logistics partners
• Social media platforms (if you interact with us on social media)
• Analytics providers (Google Analytics, Facebook Pixel)

2. How We Use Your Information

We use your information to:

Process and Fulfill Orders

• Process your payments
• Arrange shipping and delivery
• Send order confirmations and tracking information
• Handle returns and refunds

Communicate with You

• Respond to your inquiries and support requests
• Send order updates via email and WhatsApp
• Provide customer service
• Send promotional emails (with your consent)

Improve Our Services

• Analyze website usage and customer behavior
• Improve our product selection and website experience
• Develop new features and services
• Conduct market research

Marketing and Advertising

• Send you promotional offers and discounts (you can opt out anytime)
• Show you relevant ads on social media and other websites
• Measure the effectiveness of our marketing campaigns

Legal and Security

• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Protect our rights and property
• Enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers

• Payment Processors: Paystack, MTN Mobile Money, Vodafone Cash (to process payments)
• Shipping Partners: CJ Dropshipping and local couriers (to deliver your orders)
• Email Services: To send order confirmations and updates
• Analytics Providers: Google Analytics, Facebook Pixel (to understand website usage)
• Customer Support Tools: To provide better service

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Business Transfers

If VerseGlow is acquired or merged with another company, your information may be transferred to the new owners.

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience on our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function (shopping cart, checkout)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Track your activity to show relevant ads (Facebook Pixel)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We take data security seriously and implement measures to protect your information:

• Encryption: All payment information is encrypted using SSL/TLS technology
• Secure Payment Processing: We use Paystack's PCI-compliant payment system
• Password Protection: Account passwords are encrypted and hashed
• Access Controls: Limited access to personal information by authorized personnel only
• Regular Security Audits: We monitor for vulnerabilities and threats

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce our agreements

Typically, we retain:

• Order Information: 7 years (for tax and legal purposes)
• Account Information: Until you request deletion or close your account
• Marketing Data: Until you unsubscribe or request deletion

7. Your Rights and Choices

You have the right to:

Access Your Information

Request a copy of the personal information we hold about you.

Correct Your Information

Update or correct inaccurate information in your account settings or by contacting us.

Delete Your Information

Request deletion of your personal information (subject to legal retention requirements).

Opt-Out of Marketing

Unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email, or contact us directly.

Withdraw Consent

Withdraw consent for data processing where we rely on consent as the legal basis.

To exercise these rights, contact us at: verseglowshop@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites (social media, payment processors, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries outside of Ghana, including:

• Our suppliers' locations (China, USA, etc.)
• Cloud storage providers
• Payment processors

We ensure appropriate safeguards are in place to protect your information during international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top
• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

VerseGlow
📧 Email: verseglowshop@gmail.com
📱 WhatsApp: +233 534924786
🌐 Website: verseglow.shop

Business Hours:
Monday - Saturday: 9 AM - 6 PM GMT

Data Protection Officer:
For privacy-related inquiries, email: verseglowshop@gmail.com with subject "Privacy Inquiry"

We are committed to protecting your privacy and handling your personal information responsibly. Thank you for trusting VerseGlow with your information.

Last Updated: October 27, 2025