Returns & Refund Policy

At VerseGlow, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Eligible Returns

Items must meet these conditions:
✓ Unused and in original condition
✓ Original packaging intact
✓ All accessories and manuals included
✓ Proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:
✗ Earbuds or headphones that have been used
✗ Items damaged due to misuse or accidents
✗ Products without original packaging
✗ Items purchased on final sale or clearance

How to Return an Item

Step 1: Contact Us
Reach out within 30 days of delivery:
📧 Email: verseglow6@gmail.com
📱 WhatsApp: [+233 53 492 4786]

Provide:
• Order number
• Item(s) you want to return
• Reason for return
• Photos (if item is defective)

Step 2: Get Approval
We'll review your request and provide:
• Return authorization
• Return instructions
• Return address

Step 3: Ship the Item
• Pack item securely in original packaging
• Include all accessories and documentation
• Ship to the address provided
• Keep tracking information

Step 4: Receive Your Refund
• We inspect the returned item (2-3 business days)
• Refund processed to original payment method
• You receive confirmation via email

Refund Timeline

• Inspection: 2-3 business days after we receive the item
• Refund processing: 5-7 business days
• Bank processing: 3-5 business days (varies by bank)

Total time: 10-15 business days from when we receive your return

Return Shipping Costs

• Defective or wrong items: We cover return shipping
• Change of mind: Customer covers return shipping
• Exchanges: We cover shipping for replacement item

Exchanges

Want to exchange for a different product?
• Follow the return process above
• Indicate you want an exchange
• We'll ship the new item once we receive the return
• No additional shipping charges for exchanges

Defective or Damaged Items

Received a defective or damaged product?

Contact us immediately (within 48 hours of delivery):
📧 Email: verseglow6@gmail.com
📱 WhatsApp: [+233 53 492 4786]

Provide:
• Order number
• Clear photos of the defect or damage
• Description of the issue

We'll arrange:
✓ Free return shipping
✓ Full refund or replacement
✓ Fast resolution (priority handling)

Wrong Item Delivered?

If you received the wrong item:
• Contact us within 48 hours
• We'll arrange free return pickup
• Correct item shipped immediately
• No cost to you

Late or Missing Refunds

If you haven't received your refund after 15 business days:
1. Check your bank account again
2. Contact your bank (processing can take time)
3. Contact us at verseglow6@gmail.com

We'll track down your refund and resolve the issue.

Questions About Returns?

We're here to help!
📧 Email: verseglow6@gmail.com
📱 WhatsApp: +233 53 492 4786
🕒 Hours: 24/7

Your satisfaction matters to us. We'll work with you to find the best solution.

Shop with confidence at VerseGlow!