Terms of Service for VerseGlow
Effective Date: October 27, 2025
Welcome to VerseGlow ("we," "us," or "our"). By accessing our website at verseglow.shop and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By using our website, placing an order, or purchasing products from VerseGlow, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Eligibility
You must be at least 18 years old to make purchases from VerseGlow. By placing an order, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.
If you are under 18, you may use our services only with the involvement and consent of a parent or legal guardian.
3. Use of Our Store
You agree to:
- Provide accurate, current, and complete information when placing orders
- Maintain the security of your account password
- Notify us immediately of any unauthorized use of your account
- Use our website only for lawful purposes
- Not engage in any activity that interferes with or disrupts our services
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, especially in cases of suspected fraud or violation of these terms.
4. Products and Pricing
Product Information
We strive to provide accurate product descriptions, images, and specifications. However:
- Product images are for illustration purposes and may differ slightly from actual products
- We do not warrant that product descriptions or other content is accurate, complete, or error-free
- Colors may vary due to screen settings and lighting
Pricing
- All prices are listed in Ghanaian Cedis (GHS)
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- The price charged will be the price displayed at the time of order placement
- Shipping fees are additional unless otherwise stated
Product Availability
- We reserve the right to limit quantities and discontinue products
- Product availability is subject to change
- If a product becomes unavailable after you order, we will notify you and offer a refund or alternative
5. Orders and Payment
Placing Orders
By placing an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason.
Order Confirmation
You will receive an email confirmation when your order is placed. This confirmation does not constitute acceptance of your order - acceptance occurs when we ship the product.
Payment
By placing an order, you agree to pay:
- The total product price
- Applicable shipping fees
- Any applicable taxes
Accepted Payment Methods:
- Paystack (credit/debit cards)
- MTN Mobile Money
- Vodafone Cash
- Bank Transfer
Payment must be received before we process your order with our suppliers.
Pricing Errors
If we discover a pricing error after you've placed an order, we will notify you and give you the option to:
- Proceed with the order at the correct price, or
- Cancel the order for a full refund
6. Shipping and Delivery
Delivery Time
Standard delivery time is 10-15 business days from order placement. Delivery times may vary based on:
- Your location in Ghana
- Product availability
- Customs clearance
- Shipping method selected
Shipping Address
- You are responsible for providing accurate shipping information
- We are not responsible for delays or non-delivery due to incorrect addresses
- Address changes must be requested before the order ships
Delivery Issues
If your package is lost, damaged, or delayed, contact us immediately. We will work with our shipping partners to resolve the issue.
For full shipping details, see our Shipping Information page.
7. Returns and Refunds
We accept returns for defective or damaged products. Please refer to our Refund Policy page for complete details on:
- Return eligibility
- Return process
- Refund timelines
- Conditions and exceptions
8. Product Warranties
Products may come with manufacturer warranties. Warranty details are provided on individual product pages where applicable.
Disclaimer: VerseGlow is not the manufacturer of the products we sell. We act as a retailer and facilitator. Manufacturer warranties are subject to the manufacturer's terms and conditions.
9. Limitation of Liability
To the fullest extent permitted by law:
- VerseGlow shall not be liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount you paid for the product
- We are not responsible for delays or failures due to circumstances beyond our control (force majeure)
10. Intellectual Property
All content on verseglow.shop, including but not limited to:
- Text, graphics, logos, images
- Product descriptions
- Website design and layout
is the property of VerseGlow or our content suppliers and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, or use any content without our written permission.
11. User Accounts
If you create an account on our website:
- You are responsible for maintaining the confidentiality of your password
- You are responsible for all activities under your account
- You must notify us immediately of any unauthorized use
- We reserve the right to terminate accounts that violate these terms
12. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Prohibited Activities
You may not:
- Use our website for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses or malicious code
- Engage in fraudulent activities
- Harass or harm other users
- Scrape or copy our content without permission
- Resell products in violation of manufacturer terms
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of third-party sites.
15. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.
We encourage you to review these terms periodically.
16. Governing Law
These Terms of Service are governed by the laws of Ghana. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ghana.
17. Dispute Resolution
In the event of a dispute:
- Contact us first to attempt to resolve the issue informally
- If unresolved, we agree to good faith negotiations
- Legal action may be pursued as a last resort
18. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and VerseGlow regarding your use of our services.
20. Contact Information
For questions, concerns, or disputes regarding these Terms of Service, please contact us:
VerseGlow
📧 Email: verseglowshop@gmail.com
📱 WhatsApp: +233 534924786
🌐 Website: verseglow.shop
Business Hours:
Monday - Saturday: 9 AM - 6 PM GMT
By using VerseGlow's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Last Updated: October 27, 2025
