Refund Policy for VerseGlow

Effective Date: October 27, 2025

At VerseGlow, we want you to be completely satisfied with your purchase. If you're not happy with your tech accessories, we're here to help make it right.

Our Return & Refund Policy

We accept returns for defective or damaged products only. Due to the nature of our dropshipping business model and to keep prices affordable, we cannot accept returns for change of mind or buyer's remorse.

Eligible Returns

You may return a product if:

✓ Defective Products

• Product doesn't work as described
• Product stops working within 7 days of delivery
• Missing parts or accessories
• Manufacturing defects

✓ Damaged Products

• Product arrived damaged during shipping
• Packaging was severely damaged affecting the product
• Product was broken upon arrival

✓ Wrong Item Received

• You received a different product than ordered
• Wrong color, size, or model
• Missing items from your order

Return Window

You have 7 days from the date of delivery to report defective or damaged items.

To be eligible for a return, you must:

• Contact us within 7 days of receiving your order
• Provide photos or videos of the defect or damage
• Include your order number
• Describe the issue clearly

Non-Returnable Items

The following items cannot be returned:

✗ Change of Mind

• You simply changed your mind about the purchase
• You found a better price elsewhere
• You ordered the wrong item by mistake

✗ Hygiene Items (Unless Defective)

• Wireless earbuds that have been opened and used
• Beauty tools that have been used
• Items that cannot be resold for hygiene reasons

✗ Damaged by Customer

• Products damaged after delivery due to misuse
• Products modified or altered by customer
• Water damage or physical damage caused by customer

✗ Late Returns

• Returns requested more than 7 days after delivery

Refund Process

Step 1: Contact Us

Email us at verseglowshop@gmail.com or WhatsApp +233 534924786 within 7 days of delivery.

Include:

• Your order number
• Clear photos or videos of the defect/damage
• Description of the issue
• Your preferred resolution (refund or replacement)

Step 2: We Review Your Request

Our team will review your request within 24-48 hours and determine if it qualifies for a return.

Step 3: Return Authorization

If approved, we'll provide:

• Return authorization and instructions
• Return shipping address (if applicable)
• Next steps for your specific situation

Step 4: Return the Item

Items must be returned:

• In original packaging (if possible)
• With all accessories and documentation
• Unused and in original condition (unless defective)

Step 5: Refund Processing

Once we receive and inspect your return:

• We'll process your refund within 5-7 business days
• Refund will be issued to your original payment method
• You'll receive email confirmation when refund is processed

Refund Timeline

• Refund Processing: 5-7 business days after we receive the return
• Mobile Money Refunds: 1-3 business days to appear in your account
• Bank/Card Refunds: 5-10 business days depending on your bank
• Paystack Refunds: 3-7 business days

Exchanges

We offer exchanges for defective products. If you'd prefer a replacement instead of a refund:

• Indicate "exchange" when contacting us
• We'll ship a replacement once we receive your return
• Replacement shipping is free for defective items
• Exchange processing takes 10-15 days (standard shipping time)

Shipping Costs for Returns

Defective or Wrong Items (Our Fault)

• We cover return shipping costs
• We'll provide a prepaid return label or reimburse your shipping costs

Change of Mind (Not Accepted)

• We do not accept returns for change of mind
• All sales are final unless product is defective or damaged

Original Shipping Costs

• Original shipping fees are non-refundable
• Only the product cost is refunded

Damaged During Shipping

If your package arrives damaged:

1. Do not accept the delivery if the package is severely damaged
2. Take photos of the damaged package and product
3. Contact us immediately (within 24 hours)
4. We'll file a claim with the courier and send a replacement or refund

Lost Packages

If your package is lost during shipping:

• Contact us if tracking shows no movement for 20+ days
• We'll investigate with our shipping partner
• If confirmed lost, we'll issue a full refund or send a replacement

Partial Refunds

In some cases, we may offer partial refunds:

• Minor defects that don't affect functionality
• Cosmetic damage that doesn't impact use
• Missing non-essential accessories

Partial refund amounts are determined on a case-by-case basis.

Cancellations

Before Shipping

You can cancel your order for a full refund if:

• You contact us within 24 hours of placing the order
• The order hasn't been processed with our supplier yet

After Shipping

Once your order has shipped from our supplier, it cannot be cancelled. You'll need to wait for delivery and follow the return process if needed.

Restocking Fees

We do not charge restocking fees for defective or damaged products.

How to Initiate a Return

Contact us immediately:

📧 Email: verseglowshop@gmail.com
📱 WhatsApp: +233 534924786

Subject Line: "Return Request - Order #[Your Order Number]"

Include in your message:

• Order number
• Product name
• Reason for return
• Photos/videos of the issue
• Preferred resolution (refund or replacement)

Important Notes

• Returns must be authorized by VerseGlow before shipping back
• Unauthorized returns will not be accepted or refunded
• We reserve the right to refuse returns that don't meet our policy
• Refunds are issued in the original currency and payment method
• We may request additional photos or information to process your return

Our Commitment to You

While we have strict return policies to keep our prices low, we're committed to your satisfaction. If you receive a defective or damaged product, we'll make it right - guaranteed.

We stand behind the quality of our products and will work with you to resolve any legitimate issues quickly and fairly.

Questions About Returns?

If you have questions about our refund policy or need help with a return:

Contact us:
📧 Email: verseglowshop@gmail.com
📱 WhatsApp: +233 534924786
🕒 Hours: Monday-Saturday, 9 AM - 6 PM GMT

We typically respond within 2-4 hours during business hours.

This policy helps us maintain affordable prices while ensuring you receive quality products. Thank you for understanding and for choosing VerseGlow!

Last Updated: October 27, 2025